S65/66
Maintain MEP File – CALL LOG
Purposes:
This
screen allows MIMS users to view all calls logged and to add new calls to the file.
Prerequisites:
1.
MEP
user must have applicable security authorization to view files.
The
following groups have access to this panel:
· All MEP users
· Legal Services Agents
Helpful Hints:
·
New
calls may be logged on a file regardless of file status.
Navigation:
Maintain
MEP File è Call Log
Procedure:
Add a New Call
1.
System
displays the Add/View Call Log screen displaying the last 30 days of calls
shown in create date order (descending).
2.
Select
a call source from the drop menu.
3.
Select
a direction (inbound or outbound).
4.
Click
Save
5.
The
new call added will be displayed in the call log area.
View All Calls
6.
Click
the check box next to Show All Calls
7.
Click
the ‘Apply’ button.
8.
All
calls logged for the file will be displayed.
|
Screen Label |
Description/Instructions |
|
MEP
File Number |
The
file number selected on the previous panel appears. If this is not the file you require, enter a specific MEP File
Number and click the ‘Get’ button. |
|
|
To
view another file, enter a MEP File Number and click the GET button. Then select the tab for the applicable
information to be viewed or updated. |
|
File
Status |
Displays
File Status of either Active, Closed or Incomplete. |
|
Primary
Creditor |
This
is the creditor, who is named as the original creditor with MEP at the time
of registration. Displays formatted
name with the party number in brackets |
|
Debtor |
The debtor is the party directed to make
payments to a creditor by a court order or agreement. Displays formatted name with the party
number in brackets. |
|
Alerts |
“More Alerts” hyperlink can be selected to
view currently active alerts. |
|
Compliance
Level |
The Collection Progression defines the
compliance level on every file from 0-7.
MIMS automatically assigns these, but it is possible to manually
manipulate levels on Screen S84 Change Compliance. |
|
Provisional
File |
These
are uniquely numbered files created to track and manage transmission of
Provisional Orders, which are granted in one Jurisdiction that must be
confirmed in another Jurisdiction. |
|
Call Log |
|
|
|
Select
the required source from the drop down box. See Glossary for description of
choices. Field
is mandatory to save a new call. |
|
Direction |
Select
from the drop down box if the call was inbound or outbound. Field is mandatory to save a new call. |
|
|
Click
to save the new call. The system will
redisplay the call log screen with the new call added into the current call
log. The ‘Save’ button is disabled for
Document Processing and Collection Support Agents. |
|
Current Call Log |
The
default is set to display the calls logged in the last 30 days, in descending
order of the date the call was created.
On redisplay the default filters to whatever the last filer was set
to. |
|
Show
All Calls: |
Select
to show all calls, not just the call from the last 30 days. |
|
|
Click
the apply button and the system will display all calls logged for the file in
descending order of the date created.
It removes the 30 day filter from the call display. |
|
Direction |
Displays
if the call was inbound or outbound. |
|
Source |
Displays
the origin of the call. |
|
Created
By |
Displays
the MIMS user that logged the call. |
|
Create
Date |
Displays
the date the call was logged. This
date is defaulted by the system date when the call was logged. |
Possible Error
Messages/System Warnings:
|
ID |
Error
Message Description |
Action |
|
244 |
You must select a source in order to add a new call. |
Select
a source from the drop down box. |
|
245 |
You must select a direction in order to add a new
call. |
Select
a inbound or outbound from the Direction drop down box. |